If you have any questions you can contact program support at email@example.com or by clicking the chat button. If our agents are unavailable for chat, you can fill out the contact form and we'll get back to you as soon as possible.
What email should I register with?
You should register with your work email address. This email address should be from a domain address specific for your company. Doing this will speed up the verification process and get you your code faster. If you do not have a work email address, then you can still register with your personal email address, though your approval may take longer.
Why is my account in the Pending status?
We must verify your employment with an authorized Sonos dealer. If the email address you registered with has a domain address specific to your company, your code will be issued when you click the verification link. If the email address you registered with is not specific to your company, your employment will be verified through your manager or store location. It would be helpful to advise your manager that they may be contacted to verify your employment.
Why has my account been denied?
Accounts are denied for several reasons, such as being a duplicate account or if your dealer is not authorized to participate. Your account can also be denied if we are unable to verify your employment. Please contact us to learn why your account was denied.
Will my code be emailed to me?
No. Once you register and you are approved, your code will be issued to your account, not emailed to you. You can log into your account to retrieve the code after it has been issued.
Where do I go to use my code?
You need to go to www.sonos.com/shop to use your code. You must use the code in the consumer store. If you have an account with the Sonos online dealer store, you will need to log out of that account prior to using the EPP code. Also, please note that 3rd Party accessories are excluded from the EPP offer.
Is the account I set up for the Sonos EPP the same account for the Sonos online store?
No, these are not the same account. If you would like to set up an account on the Sonos online store, you will need to do that separately. Setting up an account for the Sonos online store is not required to complete your purchase.
Who should I contact if I have a question about a product?
Please contact Orders@sonos.com for any questions about product specifications. Note, certain items including special offers and bundles are not eligible for the EPP offer. Offers are subject to change based on availability.
I’m getting an error message when using my code. What should I do?
Most codes have a prefix such as:
The code will not work if you don't include the prefix. Dashes are considered a part of the code prefix.
In addition, each code can only be used once, so you will receive an error message if you try to use it again. Certain items including special offers, bundles, and 3rd party products may not be eligible for the EPP offer, which can cause a code error. The code could also be expired.
Please contact us for assistance with a code error.
Will I get tracking information for my order?
Yes, you will be emailed tracking information once your order has been dispatched. If you do not receive tracking information, please contact Orders@sonos.com.
If I have a question about my order, who should I contact?
Please contact Orders@sonos.com and include your order number in your message.
I have used my code but not for the full amount. Can I make an additional purchase?
Yes, if you have not used the full $2,100 USD / $2,300 CAD retail value annual limit, you can contact us. We will either reactivate your code or issue you a new code to use towards your balance.
What am I eligible for through the Sonos EPP?
Through the Sonos EPP, you are eligible to purchase up to $2,100 USD/$2,300 CAD retail value annually. Once we confirm your employment, you will be issued a one-time use code. Please refer the EPP Home Page for the discount percentage of the code. All discounts are applied to the retail value of the products. Please note that 3rd Party accessories are excluded from the EPP offer.
Your annual limit resets every 365 days, based on the last date you were issued a code. After 365 days, you can log back into your account and request a new code. The option to request a new code will automatically appear on your home screen when you are eligible for one. We will need to reconfirm your employment before issuing you a new code.
How is my annual limit calculated?
The annual limit is based on the retail value of products, not the discount price. You are eligible to purchase up to $2,100 USD/$2,300 CAD retail value annually. Your annual limit resets every 365 days, based on the last date you were issued a code.
I requested a new annual code on the website, but I never got it. What should I do?
First, check to see if you have had a code issued to your account. If not, check to see if you have received a validation email. You need to click the link in the validation email to proceed to the employment review process. If you do not receive the validation email within 24 hours, please contact us.
After verifying your email address, we must also verify your employment with an authorized Sonos dealer. If the email address you registered with has a domain address specific to your company, your code will be issued when you click the verification link. If the email address you registered with is not specific to your company, your employment will be verified through your manager or store location. It would be helpful to advise your manager that they may be contacted to verify your employment.
I don’t remember my password. What should I do?
You can request a password reset email on the log in page by selecting the “Password Reset” option in the menu on the top right and completing the necessary steps. The password reset will only send an email if you enter the email address used for the account.
If you do not receive the password reset email, please verify that you entered the correct email address and also check your spam folder. If you are still not receiving the email, please contact us.